Cancellation & Refund Policy

Last updated: 27 September 2026

We want every engagement to be a success. This policy explains how cancellations and refunds work for our services. Where a signed agreement includes different terms, those terms apply.

Project Cancellation by the Client

You may cancel a project by giving written notice. You will be invoiced for work completed up to the date of cancellation, including any costs we have already committed to third parties on your behalf.

• Before work begins: any advance paid is refundable, minus bank or payment-processing charges
• After work begins: payments covering completed milestones and work in progress are non-refundable
• Any balance paid in advance for work not yet started will be refunded

Licences and Subscriptions

Monthly subscriptions for white-label products, hosting or support can be cancelled with 30 days' written notice before the next billing date. Fees already paid for the current period are non-refundable. Annual plans may be cancelled for the following year but are not refundable once the term has started, unless required by law.

Third-Party Costs

Fees paid to third parties such as GDS certification charges, supplier set-up fees, domain names, SSL certificates, app-store accounts or paid plug-ins are non-refundable once incurred.

Dedicated Developers

Dedicated or hourly developer engagements can be ended with the notice period stated in the agreement, normally two weeks. Hours already worked are billable. Unused prepaid hours are refunded or credited, as agreed in the contract.

How Refunds Are Processed

Approved refunds are issued to the original payment method within 7 to 14 business days of approval. Currency conversion and bank charges are not refundable.

Contact

To request a cancellation or refund, email admin@marstechsolution.com with your company name, project reference and reason for the request.